Privacy Policy

Effective Date: February 12, 2026

Last Updated: February 17, 2026

            Summary: AlterPhone is a second phone number application that provides VoIP calling services. We collect only the information necessary to provide our services, and we are committed to protecting your privacy. We do not sell your personal data.
        

1. Introduction

Welcome to AlterPhone ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

Account Information: When you create an account, we collect your email address, name, and authentication credentials (via Google Sign-In or phone number verification).
Your Phone Number: We collect your personal phone number when you sign in via phone number authentication. Your phone number is verified through an SMS code and stored as part of your account.
Assigned Phone Number: When you purchase a phone number through our Service, we collect the phone number assigned to you.
Address Information: For regulatory compliance in certain countries, we may collect your physical address to verify your identity and comply with telecommunications regulations.
Payment Information: When you make purchases, payment processing is handled by our payment providers (Apple App Store, Google Play Store, or RevenueCat). We do not store your full credit card information.
Communications: If you contact us for support, we collect the information you provide in your communications.

2.2 Information Collected Automatically

Call Metadata: We collect information about calls made and received, including phone numbers, call duration, timestamps, and call status (completed, missed, etc.). This is necessary to provide the Service and for billing purposes.
Device Information: We collect device identifiers, operating system version, app version, and device type to provide and improve our Service.
Location Information: We collect approximate location (country/region) to provide you with relevant phone number options and comply with regional regulations. We do not track precise GPS location.
Usage Data: We collect information about how you use the Service, including features accessed and interactions within the app.
Log Data: Our servers automatically record information including IP address, browser type, referring/exit pages, and timestamps.

2.3 Call Recordings and Transcriptions

If you enable call recording or transcription features:

Recordings and transcriptions are stored securely and associated with your account.
YOU ARE SOLELY RESPONSIBLE for complying with all applicable laws regarding call recording consent in your jurisdiction AND the jurisdiction of the other parties on the call. Many jurisdictions require consent from all parties before recording.
You can delete recordings and transcriptions at any time through the app.
We are not responsible for any legal consequences arising from your use of recording features.

3. How We Use Your Information

We use the collected information for the following purposes:

Provide Services: To operate and maintain the Service, including making and receiving calls, managing your phone numbers, and processing transactions.
Billing and Payments: To process payments, track usage, and manage your subscription or credit balance.
Communication: To send you service-related notifications, updates, and support responses.
Improvement: To analyze usage patterns and improve the Service's functionality and user experience.
Security: To detect, prevent, and address technical issues, fraud, and abuse.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who assist us in operating the Service. These providers may have access to your information only to perform specific tasks on our behalf and are obligated to protect your data. Categories include:

Telecommunications providers: To route calls and provide phone number services
Cloud infrastructure providers: For hosting, data storage, and authentication
Payment processors: To handle subscriptions and in-app purchases
Analytics providers: To help us understand usage and improve the Service
Transcription services: To process audio for transcription features (if enabled)

4.2 Legal Requirements

We may disclose your information if required by law, such as in response to a subpoena, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

5. Data Retention

Account Data: Retained while your account is active and for a reasonable period thereafter for legal and business purposes.
Call History: Retained for 12 months, after which it may be deleted or anonymized.
Call Recordings: Retained until you delete them or close your account.
Billing Records: Retained as required by applicable tax and financial regulations (typically 7 years).

You can request deletion of your data at any time by contacting us or using the account deletion feature in the app.

6. Data Security

We implement reasonable technical and organizational measures to protect your information:

Encryption of data in transit (TLS/SSL) and at rest
Secure authentication mechanisms
Regular security assessments and updates
Access controls limiting employee access to personal data
Secure cloud infrastructure with industry-standard protections

IMPORTANT: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your information, WE CANNOT AND DO NOT GUARANTEE ABSOLUTE SECURITY. You acknowledge that you provide your information at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Service.

7. Your Rights and Choices

7.1 All Users

Access: You can access your account information through the app.
Update: You can update your profile information in the app settings.
Delete: You can delete call recordings, transcriptions, and request account deletion.
Opt-out: You can opt out of promotional communications.

7.2 European Users (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Right to Access: Request a copy of your personal data.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure: Request deletion of your personal data ("right to be forgotten").
Right to Restriction: Request restriction of processing of your data.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

Our legal bases for processing include: contract performance, legitimate interests, legal obligations, and consent.

7.3 California Users (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: Request information about the categories and specific pieces of personal information we collect.
Right to Delete: Request deletion of your personal information.
Right to Opt-Out: Opt out of the sale or sharing of your personal information (note: we do not sell personal information).
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Right to Correct: Request correction of inaccurate personal information.
Right to Limit Use: Limit the use of sensitive personal information.

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at support@alterphone.app. We will respond to your request within the timeframe required by applicable law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers are located.

For transfers from the EEA, we rely on:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions where applicable
Other lawful transfer mechanisms

9. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law:

We provide information about our privacy practices for informational purposes. We make no warranties or representations about the accuracy or completeness of this Privacy Policy.
We are not responsible for the privacy practices of third-party services, even those we integrate with to provide the Service.
You acknowledge that no data transmission or storage system can be guaranteed to be 100% secure.
Our liability for any breach of this Privacy Policy or applicable data protection laws is limited to the extent permitted by law.

For complete terms regarding limitation of liability, please see our Terms of Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending you an email notification (for material changes)
Displaying a notice in the app

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at support@alterphone.app.

For EEA Users: If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.